At qualitycarts.com, we strive to ensure that our customers are satisfied with their purchases. In case you are not entirely satisfied with your order, we offer a transparent and customer-friendly Refund and Returns Policy in accordance with Indian consumer law.

Please read the following policy carefully to understand the terms under which refunds, returns, and exchanges can be processed.

1. Eligibility for Returns

We accept returns for products under the following conditions:

  • Damaged or Defective Products: If you receive a product that is damaged, defective, or different from the description on the website.
  • Incorrect Product: If you receive a product that is incorrect or does not match your order.
  • Unopened and Unused Products: Returns will be accepted for products that are unopened, unused, and in their original packaging, along with any accessories, manuals, or documentation included.

Note: Certain products, such as perishables, personal care items, and customized products, may not be eligible for returns. Please check the product description for return eligibility before making your purchase.

2. Return Request Timeline

To be eligible for a return, you must:

  • Raise a return request within 7 days of receiving the product.
  • Provide proof of purchase (order confirmation, invoice, or receipt) when making the return request.

3. How to Initiate a Return

To initiate a return:

  1. Contact Customer Support: Email us at cartzquality@gmail.com or call us at +91- 9819700750 / +91- 8591084097 within 7 days of receiving the product.
  2. Provide Details: Include your order number, a brief description of the issue, and any relevant photos if the product is damaged or defective.
  3. Return Shipping: We will provide instructions for returning the product, including shipping details. In most cases, return shipping will be arranged by us.

4. Return Process

  • Once your return is approved, we will arrange for the product to be picked up from your address.
  • After we receive the returned product, it will be inspected to ensure it meets the return eligibility criteria.
  • If the product passes inspection, we will process the refund or exchange.

5. Refund Policy

  • Refund Method: Refunds will be issued through the original payment method (credit card, debit card, bank transfer, etc.) or as store credit, depending on your preference.
  • Refund Timeline: Refunds will typically be processed within 7-10 business days after we receive and inspect the returned product.
  • Refund Amount: If applicable, the refund will be for the full purchase price of the product, including any applicable taxes. Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong or damaged product).

6. Exchanges

If you wish to exchange a product:

  • You can request an exchange for a different size, color, or model of the same product (subject to availability) within 7 days of receiving the product.
  • The exchange will be processed once the returned product is received and inspected.
  • If the replacement product is of a higher value, you will be required to pay the difference.

7. Non-Returnable Items

Certain items are non-returnable due to hygiene or safety reasons. These include, but are not limited to:

  • Perishable goods (food, flowers, etc.)
  • Personal care items (toothbrushes, skincare products, etc.)
  • Customized or personalized products
  • Products with tampered or missing serial numbers
  • Items marked as non-returnable in the product description

8. Return Shipping Charges

  • For damaged, defective, or incorrect products, return shipping charges will be covered by us.
  • If you are returning a product for any other reason, the cost of return shipping may be deducted from your refund.

9. Cancellation Policy

  • You may cancel your order before it has been shipped. Once the order has been shipped, it cannot be canceled, and the return process must be followed.
  • To cancel an order, contact our customer service team as soon as possible with your order details.

10. Exceptions

  • If a product is not eligible for return but is found to be defective or damaged, please contact our customer service team for further assistance.
  • Sale Items: Products purchased during sales, promotions, or clearance events may not be eligible for returns. Please refer to the product details or contact customer support for clarification.

11. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to reach out to us at:

Company Name: MAKE WELL EXIM
Address: BismilAllah Co-Op. Society, 406 4th Floor, Hira Bai Compound Ghudep Deo Mazgaon, Mumbai-400010

Email-Address: cartzquality@gmail.com
Contact Number: +91- 9819700750 / +91- 8591084097