MAKE WELL EXIM (“we”, “our”, “us”) operates the website qualitycarts.com (the “Platform”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our Platform and related services.

We value your privacy and are committed to safeguarding your personal data. By using our Platform, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you register, place an order, or contact us, we may collect personal details such as your name, email address, contact number, shipping address, billing address, and payment information.
  • Technical Information: We collect information automatically about your interaction with our Platform, such as your IP address, browser type, operating system, and browsing behavior (pages visited, items viewed, etc.).
  • Transaction Information: Details about your orders, purchases, and payment methods (such as credit/debit card details) are collected to facilitate transactions.
  • Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your experience on our Platform, track usage, and personalize content and ads.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: We use your personal information to fulfill and manage your orders, payments, deliveries, and returns.
  • To Improve Our Services: Your feedback and browsing patterns help us improve the functionality, design, and content of our Platform.
  • For Marketing and Communication: With your consent, we may send you promotional emails, newsletters, or notifications about new products, special offers, and other updates.
  • To Protect Our Platform: We use your information to detect and prevent fraud, unauthorized access, and other illegal activities.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers (such as payment gateways, shipping companies) to help us provide our services.
  • Legal Compliance: We may disclose your personal information to comply with legal requirements, such as court orders, law enforcement requests, or as required by applicable law.

4. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include secure servers, encrypted transactions, and restricted access to personal data.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under Indian law, you have the following rights regarding your personal information:

  • Access and Correction: You can access and update your personal information by logging into your account or contacting us.
  • Data Deletion: You have the right to request the deletion of your personal data, subject to legal obligations.
  • Withdraw Consent: You can withdraw your consent to receive promotional emails or other marketing communications at any time by following the unsubscribe instructions in those communications.

6. Cookies and Tracking

We use cookies to enhance your browsing experience and provide personalized content. Cookies are small data files stored on your device that help us recognize you when you return to our Platform.

  • Types of Cookies: We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire).
  • Managing Cookies: You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our Platform.

7. Third-Party Links

Our Platform may contain links to third-party websites that are not governed by this Privacy Policy. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those sites.

8. Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected personal information from a minor, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are as follows:

Mr. ISRAR AHMED SHAIKH
Email: cartzquality@gmail.com
Phone: +91-8591084097
Working Hours: We’re open Monday – Friday, 10 a.m. – 18:00 p.m. IST

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us at:

Company Name: MAKE WELL EXIM
Address: BismilAllah Co-Op. Society, 406 4th Floor, Hira Bai Compound Ghudep Deo Mazgaon Mumbai-400010

Email     : cartzquality@gmail.com
Contact Number: +91-8591084097 / +91- 9819700750