BismilAllah Co-Op. Hsg Society Flat 406 4th FLOOR HIRA BAI COMPOUND GHUDEP DEO MAZGAON MUMBAI-400010

We’re open Monday – Friday, 10 a.m. – 18:00 p.m. IST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery charges depend on the size and weight of your order, as well as your delivery location.

Shipping options and charges will be displayed during the checkout process.

If you have any questions about shipping fees or need assistance with your order, please don’t hesitate to contact our customer service team.

We aim to make your shopping experience as convenient as possible. Our Online Shop accepts the following payment methods:

Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
Digital Wallets: PayPal, Apple Pay, and Google Pay.
Bank Transfers: [If applicable, specify any bank transfer options] Gift Cards: [If you offer gift cards, mention them here] All transactions are processed securely using industry-standard encryption technology to ensure your information is protected. If you encounter any issues during payment or have questions about available payment methods, please contact our customer service team for assistance.

Delivery times vary based on your location and the shipping method selected. Here’s a general overview:

Standard Shipping: Typically takes [3-7 business days] to arrive.
Expedited Shipping: Usually delivered within [2-4 business days].
Express Shipping: Often arrives within [1-2 business days].
Once your order is processed, you will receive a confirmation email with a tracking number so you can monitor its progress. Please note that delivery times may be affected by factors such as weather conditions, holidays, and carrier delays.

For more accurate delivery estimates, please enter your shipping address at checkout. If you have any concerns about your delivery, feel free to contact our customer service team for assistance.

Your security and privacy are our top priorities. Shopping with us is safe and secure. Here’s how we protect your information:

Secure Transactions: We use industry-standard SSL (Secure Sockets Layer) encryption technology to ensure that all transactions are securely processed. This means that your payment details and personal information are encrypted and protected from unauthorized access.

Payment Security: Our payment gateway complies with the Payment Card Industry Data Security Standard (PCI DSS), which ensures that your credit card information is handled securely.

Privacy Policy: We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. We do not sell or share your information with third parties without your consent.

Regular Audits: Our systems are regularly audited for security vulnerabilities to maintain the highest level of protection.

If you have any concerns about the security of your data or need more information about our security measures, please contact our customer service team. We’re here to help ensure that your shopping experience is both safe and enjoyable.

Currently, we offer shipping within India. We are working towards expanding our shipping options and hope to offer international shipping in the near future. Please check back or contact us for updates on international delivery options.

Yes, you will receive an invoice for your order. Once your purchase is complete, an invoice will be sent to your email address along with your order confirmation. The invoice includes details such as:

Order number
Product descriptions
Quantity
Price
Shipping charges
Total amount
If you need a physical copy or have any issues with the invoice, please contact our customer service team, and we’ll be happy to assist you.

Send us an email

Send us your queries and will do our best to address them.